Last updated date: November 25, 2024

1. GENERAL

a. This website with the URL of www.reeble.in ("Website/Site") is operated by Reeble Infotech Private Limited ("We/Our/Us").

b. We are committed to providing Our customers with the highest quality Products. However, on rare occasions, Products may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Refund Policy ("Policy").

c. You are advised to read Our Terms and Conditions along with this Policy.

d. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.

e. We offer a 5 days return Policy on selected Products and also your refund will be processed within 10 to 12 business days.

f. Please read this Policy before making a purchase on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.

g. once the refund is approved, the refund amount will be processed and credited within 10-12 business days to the original payment method.

2. DEFINITIONS

a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.

b. "Customer" - means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them.

c. "Date of Transaction" - means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement.

d. "Website" - means this website with the URL: www.reeble.in.

3. REFUNDS RULES

a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Products. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.

b. We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.

c. When you make a qualifying return, We will refund the full amount, less the original shipping and quality assurance charges.

d. Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.

e. Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.

f. If following the testing process, the product is found to be in good working order without defects, We will return the product to you.

g. The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.

h. Once qualified, the refunds are applied to the original payment option.

i. Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.

j. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.

k. Please note that the Digital Products are non-returnable unless such Digital Product is materially non-compliant with its specifications or the physical media on which it is supplied is defective.

4. PRODUCTS DAMAGED DURING THE TRANSIT

a. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.

b. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within 24 hours of receipt of the product.

c. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.

5. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED

a. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 10 to 12 (seven) Business Days to reverse back the amount by the respective bank.

b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: support@reeble.in.

6. EXEMPTIONS

a. Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:

• I. the product purchased is sale items or promotional items (discounts, giveaways, etc.).
• II. the products are not in the same condition as when they were delivered.
• III. misused the product in a way that caused the problem.
• IV. You knew or were made aware of the problem(s) with the product or service before you purchased it.
• V. Gifts or free services.
• VI. the product is broken, tampered or damaged.
• VII. the product is returned after the return window is closed or the Refund Period expires.
• VIII. Any other exceptions apply under the Consumer Protection Act, 2019.

b. Apart from the general exemptions as per this Policy, the returns and refunds shall also be governed by the terms and conditions specified by Our third-party suppliers or service providers.

7. UPDATES TO THIS REFUND POLICY

a. We reserve the right to modify this Policy at any time. If We make material changes to the Policy, We will notify you through the contact information provided to Us in your order.

b. Your continued use of Our services following the posting of changes to this Policy will be deemed as your acceptance of those changes.

c. You are advised to review this Policy periodically for any changes.

8. ACCEPTABLE USE

You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of the Owner.

You further agree not to use the Website or Services:

• To harass, abuse, or threaten others or otherwise violate any person's legal rights;
• To violate any intellectual property rights of the Owner or any third party;
• To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
• To perpetrate any fraud;
• To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
• To publish or distribute any obscene or defamatory material;
• To publish or distribute any material that incites violence, hate, or discrimination towards any group;
• To unlawfully gather information about others.